Help Center

Please allow 3 - 7 business days of processing and production time for your order to ship out.

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States: 5 - 20 Business days

Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

You can cancel your order without penalty! You must cancel your order within 24 hours of purchase for the cancellation to be applied, by writing an email to help@decumanidesign.com

All you have to do is send us an email with the subject "CANCEL ORDER N°.". 

!!!ATTENTION!!!

Orders placed after 18.00 UTC+1 on Friday until 23.59 UTC+1 on Sunday cannot be cancelled.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@decumanidesign.com. If the address is wrong, we can correct this within 24 hours.